The Frontline Reset · a two hour workshop for social services teams

You already know this. You teach it to clients every day. This time, it is for you.

Social workers are the best in the business at prescribing wellbeing, and the last to take their own prescription. One practical session, two hours. Four simple tools, pointed inward.

Book a call

Or email warrenbain@gmail.com

Warren Bain
Warren Bain
Registered Social Worker
EAP Counsellor
The idea

Every day your team gives clients the same advice: notice your stress early, look after the basics, don't carry what isn't yours. The Frontline Reset builds that advice into four simple tools your team can use on themselves. Not a wellbeing poster for the staffroom wall. Nothing that needs a spare hour, because nobody has one. Four things simple enough to actually use.

“I knew all of this and still hit the wall, because knowing isn’t applying.”

Warren Bain

What turnover costs
$17,800 to $23,900
to replace one social worker

That is direct hiring costs alone, before the caseload someone else absorbs, the client relationships rebuilt from scratch, and the months back to full speed.

NZ average cost per hire: $17,841 mid level, $23,860 across all roles (HR Industry Benchmark Report, 2022). Direct costs only.

The two hours

Four tools. Small enough to actually use.

Body scan

Two minutes of checking in with your body, which registers strain long before your head admits to it.

The three circles

An honest mark of where you actually are. Visiting the outer ring is human. Getting stuck there is burnout.

The Post-it

A fast, honest stocktake of where things actually stand.

Worry journal

Somewhere to put what is yours to carry, what never was, and what you can actually do something about.

These are not one-off exercises. The scan gets used before a hard meeting, partway through the day, at the end of it, whenever it is needed. The circles and the Post-it track where someone is sitting personally, mentally and at work. The worry journal sorts what is in their control from what is not, and what they can actually do next. Your team leaves with four things they keep using on themselves, rather than four things they did once in a workshop.

How it works
i.

The workshop

Two hours online, teams of 5 to 20. All anyone needs is paper and a few Post-its. Every tool practised in the room, not read about later.

ii.

One month on

A short anonymous survey goes to the team, and you receive a written report: what shifted, what stuck, and where your team still needs support.

Nobody is made to share anything. Scores get written down, never explained. No role plays, no breakout rooms, no going round the room.

The obvious question

“We already have EAP.” So does almost every team I work with, and I am one of the counsellors on the other end of it. I am the person your staff see once it has already gone wrong. This workshop is what I wish they had known six months earlier.

Book a call

Or email warrenbain@gmail.com

What teams say

“I’ve prescribed similar approaches to clients for a decade. This was the first time anyone made me use them on myself. And it’s sticking.”

Social worker · child protection

“Three months on, our team still uses the circle question.”

Team leader · kaupapa Māori service

“Finally, a facilitator who has actually done the job. The room could tell it came from experience. Practical, and it works.”

Area manager · community mental health
Who's running it

Built from real world social work and counselling, not a textbook

I'm Warren. I've been a social worker since 2012: child protection frontline and team leadership across Scotland, Australia and New Zealand. These days I work as an EAP counsellor and clinical supervisor, which means when people in jobs like yours hit the wall, I'm often the one they end up talking to.

This workshop exists because I often only get to help good practitioners once they hit the wall, instead of before it. And because I've been there myself.

Warren Bain

Background

  • BA (Hons) Social Work, SWRB registered, current APC
  • 14+ years frontline and team leadership
  • 6+ years EAP counselling
  • Clinical supervisor since 2018
  • Dip. Social Services Supervision, ACT trained
The cost
$1,695 +GST
per team · up to 20 people · everything included

The two hour workshop, a handout for every participant, and a written report at 30 days built from anonymous team feedback. No per-person pricing, no add-ons.

Average cost of replacing a social worker: $17,800 to $23,900.

Book a call

Or email warrenbain@gmail.com